Account FAQ

How can I view my Deposit Balance and Withdrawable Balance?

Log in to your account and hover over the ?Cash? tab in the game lobby to view the Deposit Balance and Withdrawable Balance. On the app or mobile, you need to tap on the ?Cash? icon to view the same.

How do I withdraw cash?

Steps for Withdrawal on the Web

1. Once you login, you will be taken to the game lobby.
2. Go to the ?Account? page and click on the ?Withdrawals? tab.
3. Enter the amount you wish to withdraw. Kindly Note, the amount you enter should not be bigger than your Withdrawable Balance shown.

Steps for Withdrawal on the Mobile

1. Tap on ?Menu? icon and select the ?Withdrawals? option.
2. Click on the ?Request withdrawal?.
3. Enter the amount you wish to withdraw. The amount you enter should not be bigger than your Withdrawable Balance shown.

What is the minimum amount I can withdraw?

1. The minimum amount you can withdraw is Rs 100.

What is the maximum amount I can withdraw?

1. You can withdraw all the money in your Withdrawable Balance at any time.

Once I submit a withdrawal request, how long will it take for my money to be transferred to my bank account?

1. Ensure that your KYC is complete.
2. Online transfers are processed on all days, except 2nd and 4th Saturdays, Sunday and RBI holidays. The withdrawal amount will be credited to your account within 1-3 working days of placing the withdrawal request.
3. You will need to furnish your Bank Account Number, IFSC code of your Bank Branch and Bank Account holder Name for us to process your withdrawal using the online transfer facility. You only need to provide the required details once. The information will be auto-filled for future withdrawals.

Is there any withdrawal fee or charge for withdrawals?

1. No, there is no withdrawal fee or withdrawal charge at all.

How do I change my bank account details?

1. You may change your bank account details on the ?Withdrawals? page.

Are there any restrictions on placing withdrawals?

Please make a note of the following to avoid rejection of your withdrawal requests:

1. Ensure that your KYC is complete.
2. Withdrawals into any bank accounts located in Telangana, Assam, Odisha are prohibited.
3. Withdrawals will be processed only if a valid identity is provided. If the withdrawal is more than RS.10,000, PAN card number is mandatory.

What is Deposit Account Balance and Withdrawable Account Balance, and how is the balance in each account calculated?

If you are a cash player on Junglee Rummy, your Balance is divided into two Accounts: Deposit Account Balance and Withdrawable Account Balance.

The Deposit Account Balance includes all the amount you have deposited, Bonus Amount you are yet to utilize for playing cash games.

The Withdrawable Balance includes your Tournament winnings and Wagering balance which you have earned as a cash player.

Your total cash amount is the sum of the balance in your Deposit Account Balance and Withdrawable Account Balance. You can use all of this amount to play cash games on Junglee Rummy at any time.

For example, if your Deposit Account Balance is Rs. 100 and your Withdrawable Account balance is Rs. 400 (total balance = Rs. 500).

Example 1
You now make a deposit of Rs. 50 into your Junglee Rummy account.
The entire deposit is credited to your Deposit Account. Thus, your Deposit Account Balance is now Rs. 150 (Rs. 100 + Rs. 50) but your Withdrawable Account Balance remains Rs. 400. Your total balance is Rs. 550.

Example 2
You play a cash Points Rummy game with a minimum buy-in of Rs. 80 and win Rs. 10 in the game. The Rs. 10 that you won gets credited to your Withdrawable Account Balance. The Rs. 80 that you used as buy-in for the Points Rummy game gets transferred from your Deposit Account Balance to your Withdrawable Account Balance. Your Deposit Account Balance will now be Rs. 20 (Rs. 100 ? Rs. 80) and your Withdrawable Account balance will now be Rs. 490 (Rs. 400 + Rs. 80 + Rs. 10). Your Total Balance will be Rs. 510.

Example 3
Now, let us take a case where you play a Points Rummy game with a minimum buy-in of Rs. 80 and lose Rs.10 in the game. The Rs. 80 that you used as the buy-in for the Points Rummy game now gets transferred from your Deposit Account Balance to your Withdrawable Account Balance. Out of this, Rs. 10 (your loss) is deducted from the Withdrawable Account Balance. Thus, your Deposit Account Balance will now be Rs. 20 (Rs. 100 - Rs. 80) and your Withdrawable Account Balance will now be Rs. 470 (Rs. 400 + Rs. 80 ? Rs. 10). Your total Balance will be Rs. 470.

Example 4: You play a tournament (cash or promotional)
Let us say you play a cash tournament with an entry fee of Rs. 100 and win Rs. 500. The Rs. 500 that you won gets added to your Withdrawable Account Balance. Rs. 100 was deducted from your Deposit Account Balance as the entry fee. Thus, your Deposit Account Balance will now be Rs. 0 (Rs. 100 ? Rs. 100) and your Withdrawable Account Balance will now be Rs. 900 (Rs. 400 + Rs. 500). Your total Balance will be Rs. 900.